We produce quality homemade, small batch products and also source products from local, like-minded growers and makers. We are proud of our product range and expect our customers will love items purchased.

If for any reason you are not happy with your products, please get in touch straight away by emailing hellotarcoola@gmail.com Customer satisfaction is extremely important to us, we will happily work with you to resolve any issues.

Change of mind

Under Australian Consumer Law, we are not obligated to offer a refund or exchange if you have changed your mind.

Faulty & Damaged Products

If you believe a product is faulty, or if you receive broken products via an online hamper order, please contact us straight away. Send an email to hellotarcoola@gmail.com 

Roadside Stall products

When you shop at our roadside stall, products become your responsibility once they leave our stall. We have bags and boxes available so you can transport your products safely. We do not offer an exchange or refund for subsequent breakages or damaged goods once they leave our roadside stall. All products in our roadside stall are fresh & of the highest quality. We do not display or sell products that are damaged, faulty, past their use-by date or generally not in a saleable condition. 

Online hampers & breakages in transit

Hampers purchased online and shipped to Eastern Australian states (NSW, QLD, ACT, VIC) with Australia Post are packaged carefully to ensure they are received safely. We choose Australia Post to support our local Post Office, an essential service in a small rural town, and because Australia Post are carbon neutral, and have been since 2019. Should your order arrived damaged we require you to contact us within 24 hours of receiving your order. Please send photos and your order details – your name & address, order number if known and a description of the issue. We do not require you to return products to us. 

Hampers delivered to Clarence Town 2321

Hampers delivered personally to Clarence Town are quality checked and packed prior to delivery. We will not send out damaged products, or expired products, or products with short expiry dates. Please ensure all delivery details are included with your order, the correct address is essential, as is access information – particularly for gated rural properties, and the recipients phone number. Whilst we offer free delivery to our town, should we be unable to access the property due to locked gates or dogs, or not be able to leave the hamper safely at the door a re-delivery fee may be charged. Once hampers are left for recipients it is no longer our responsibility should dogs damage boxes, or sun affects contents or any other misfortune happens to gift boxes. We will always make contact with the recipient first to ensure prompt and safe delivery, and to ensure the recipient receives their hamper in perfect condition. If we are unable to contact the recipient, or make contact with you, we will hold off delivery until we know the delivery process will be without issue. 

Further Assistance

If there is anything else we can help you with, please get in touch. We’re mostly out in the paddocks so email is best. hellotarcoola@gmail.com